FAQs

Welcome to Eleven Stuff! We’re here to make your shopping experience smooth and enjoyable. If you have any questions, check out the FAQs below or reach out to us directly.

1. What is Eleven Stuff?

Eleven Stuff is an online store offering a curated selection of quality products across various categories. We’re passionate about bringing you trendy, useful, and reliable items—all in one place.

2. How can I place an order?

Placing an order is simple:

  1. Visit our website: www.elevenstuff.com

  2. Browse your favorite items and click “Add to Cart”

  3. Once ready, head to checkout and fill in your delivery details

  4. Choose your preferred payment method and confirm the order

3. What payment methods do you accept?

We currently accept:

  • Cash on Delivery (COD)

  • Bank Transfers (details provided upon request)

  • Easypaisa & JazzCash

Online payment options will be added soon!

4. How long does delivery take?

Delivery usually takes 3–7 business days depending on your location in Pakistan. We’ll send tracking details once your order is dispatched.

5. Do you offer nationwide shipping?

Yes, we deliver all across Pakistan. Whether you’re in a major city or a smaller town, we’ll get your order to you.

6. Is there a delivery fee?

Yes, a standard delivery fee is applied at checkout. However, we often run free shipping promotions, so keep an eye on our social media!

7. Can I change or cancel my order after placing it?

If your order hasn’t been shipped yet, we can help modify or cancel it. Please contact us as soon as possible at:
📞 +92 309 2162000
📧 helpelevenstuff@gmail.com

8. What if I receive a damaged or wrong item?

We’re truly sorry if that happens. Please contact us within 24 hours of receiving your order with a photo of the issue, and we’ll make it right—either with a replacement or refund.

9. Do you offer returns or exchanges?

Yes, we offer a 3-day return/exchange policy for items in original condition (unused and with packaging). Return shipping will be handled by the customer unless it was our mistake.

10. How do I contact customer support?

We’re always happy to help! Reach out via:
📞 Phone/WhatsApp: +92 309 2162000
📧 Email: helpelevenstuff@gmail.com
🌐 Website Chat: www.elevenstuff.com

11. Where can I follow Eleven Stuff for updates and deals?

We love connecting with our customers! Follow us for the latest arrivals, flash sales, and giveaways: