Return & Exchange Policy

1. Return Eligibility

  • Timeframe: Returns are accepted within 7 days of receiving your order.

  • Items must be:

    • Unworn, unwashed, and unused

    • With original tags and packaging

    • Not part of a sale, promotion, or clearance item (these are final sale)

2. Exchange Policy

  • You may request an exchange for:

    • Size issues

    • Wrong item received

    • Damaged or defective products

Note: Exchanges are subject to availability. If the requested item is out of stock, we may offer a refund or store credit instead.

3. Non-Returnable Items

We do not accept returns or exchanges on:

  • Accessories

  • Customized or personalized items

  • Intimate wear (for hygiene reasons)

  • Final sale or discounted items

4. How to Return or Exchange

  1. Contact our support team at helpelevenstuff@gmail.com or call us at +92 309 2162000 within 7 days of delivery.

  2. Mention your order number and reason for return/exchange.

  3. Our team will guide you through the process.

  4. Return shipping is the customer’s responsibility unless the item was defective or sent in error.

5. Refunds

  • Refunds (if applicable) will be issued to the original payment method or via store credit.

  • Please allow 7–10 business days for the refund process once we receive and inspect your returned item.

6. Damaged or Incorrect Items

Received something broken or not what you ordered? We're sorry! Please contact us within 48 hours of receiving the package. Share clear photos and we’ll make it right.

Need Help?

For any questions or concerns, don’t hesitate to reach out:
📞 +92 309 2162000
📧 helpelevenstuff@gmail.com
🌐 elevenstuff.com